Privacy Policy

Effective Date: May 29, 2025
Last Updated: June 4, 2025

Your privacy is important to us. This privacy policy explains how SUSPENSO - EVENTOS E RESTAURAÇÃO LDA (referred to as "we", "us", "our" or "Data Controller") collects, uses, shares, and protects your personal information when you visit our website https://suspenso.pt (the "Site") and contact us for quotes or information requests.

1. Who We Are (Data Controller)

Our website address is: https://suspenso.pt.

The data controller for your personal data on this website is:

SUSPENSO - EVENTOS E RESTAURAÇÃO LDA

VAT/Company ID: 514764198

Address: Rua Santiago nº19, 1100-494 Lisboa _ Portugal

For questions related to the privacy and protection of your data, you can contact us via email: ola@suspenso.pt

2. What Data We Collect and Why

We collect different types of information with the primary goal of providing and improving our service to you, specifically to respond to your quote requests. The provision of data is indispensable and necessary for us to respond to and fulfill the user's request; therefore, not providing such data may make it impossible to send a response to the requested inquiry.

Contact Forms / Quote Request:

Data Collected: When you contact us through the contact or quote request forms on our website, we collect the information you directly provide to us, such as your name, email address, phone number (if provided), and the content of your message or request.
Purpose: We use this data exclusively to process, respond to, and follow up on your quote or information request.
Legal Basis: The processing of this data is based on your request for pre-contractual measures (Article 6(1)(b) of the General Data Protection Regulation - GDPR) or on your explicit consent when submitting the form so that we can respond (Article 6(1)(a) of the GDPR).

3. With Whom We Share Your Data

We do not sell, rent, or otherwise disclose your personal information to third parties for their own marketing purposes. Your personal data may be shared with:

Service Providers: We may share your data with third-party companies that provide services to us, such as website hosting, email services, data analytics (if applicable), and spam detection services (for comments, if enabled). These service providers will only have access to your personal data to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.¹
Legal Obligations: We may disclose² your personal data if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).³

4. How Long We Retain Your Data

Quote/Information Requests: Data provided through contact or quote request forms will be retained for the time strictly necessary to process and respond to your request, for any necessary follow-ups, and to comply with our legal obligations (e.g., tax, if a service is contracted), or until you request its deletion.

5. Your Rights Over Your Data

In accordance with the GDPR and other applicable legislation, you have several rights regarding your personal data:

Right of Access: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
Right to Rectification: You can request the correction of your personal data if it is inaccurate, outdated, or incomplete.
Right to Erasure ("Right to be Forgotten"): You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Right to Restriction⁴ of Processing: You can request the restriction of the processing of your data in certain circumstances (e.g., if you contest the accuracy of the data).
Right to Data Portability: You have the right to receive the personal⁵ data you have provided to us in a structured, commonly used, and machine-readable format, and the right to transmit that data to another⁶ controller, where the processing is based on consent or a contract and is carried out by automated means.
Right to Object: You can object to the processing of⁷ your personal data in certain situations, particularly when the processing is based on our legitimate interest.
Right to Withdraw Consent: If the processing of your data is based on your consent, you have the right to withdraw it at any time. The withdrawal⁸ of consent does not affect the lawfulness of processing based on consent given before its withdrawal.⁹
Right to Lodge a Complaint: You have the right to lodge a complaint with the competent supervisory authority (in Portugal, the Comissão Nacional de Proteção de Dados - CNPD, Rua de São Bento, n.º 148, R/C, 1200-821 Lisboa, or through the website www.cnpd.pt) if you believe that the processing of your data violates applicable legislation.

To exercise these rights, please contact us via the email provided in the "Contact" section. We may request specific information to help us confirm your identity.

6. Where Your Data is Sent

The data you provide to us through contact/quote request forms is primarily processed on our servers or on the servers of our hosting service providers, which may be located in the EEA or in countries that offer an adequate level of data protection.

8. Security of Your Data

We are committed to protecting the security of your personal data. We implement appropriate and proportionate technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. The security measures adopted are not impregnable, and malicious actions by third parties may occur, despite all means available being used to prevent them.

9. Data of Minors

Our website and services are not intended for use by children under 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and are aware that your child has provided us with personal data¹⁰ without your consent, please contact us. If we become aware that we have collected personal data from minors without parental consent verification, we will take steps to remove¹¹ that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy¹² periodically. We will post any changes on this page and update the "Last Updated Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically¹³ to stay informed about how we are protecting your information. Your continued use¹⁴ of the site after the posting of changes constitutes your acceptance of those changes.

11. Contact

If you have any questions, concerns, or comments about this Privacy Policy or our data processing practices, please contact us via email: ola@suspenso.pt